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autoMate – Artificial Intelligence
autoMate – Artificial Intelligence

Empowering Agents in the Changing CX Landscape

In regaining a sense of excitement for collaboration and continued advancement in the distributed work environment, companies are strategically investing in their employees and can adequately equip them to handle their day-to-day workflow.

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Alta’s autoMate voice-driven AI streamlines the multi-tasking historically done manually during a call by the agent to achieve one critical task—making the customer feel heard and valued.

autoMate works seamlessly in the background to gather data and offer recommendations, eliminating those awkward pauses while the agent enters data, searches knowledge bases and verifies customer information. As a result, the agent can focus on listening, making an authentic connection with the consumer and providing a low-effort experience. No more frustrating the customer who’s awaiting a response.

Live Agent Assist

Automates operational tasks so agents can focus their undivided attention on the customers themselves.

Virtual Assistant

The voice bot in the interactive voice response (IVR) is capable of managing low-complexity calls through fully autonomous conversations.

Other Useful autoMate Features

Robotic Process Automation

Using call data, autoMate automatically triggers post-call workflows and downstream processes, cutting down on time agents spend on post-call tasks.

Insights & Analytics

Leverage rich, real-time data, such as satisfaction scores, voice of the customer, call quality and more, to make sound business decisions with confidence.

Multilingual Compatibility

Multilingual, translation, and language-based coding capabilities ensure solutions work for North American and global customers.

Consumer contacting customer service of favorite brand

Improve Your Bottom Line AND Increase Satisfaction & Engagement

Brought to you by the experts
In world-class customer care

Voice is one of the most complex, yet least-supported channels in the customer care landscape, despite being one of the largest. At Alta, we’ve always focused on applied innovation—that means we don’t just build technology for other businesses; we utilize the tech we build every day with some of the world’s most respected brands on some of the world’s toughest audience—consumers. autoMate is designed with the customers’ need at the center and the agents’ needs at its heart. Because a better agent experience means a better customer experience, and vice versa.

Platform Compatibility

We consulted IT and Care managers on how to maximize the value of their care services, and the response was similar across the board—to integrate Alta’s phone-based artificial intelligence with their existing technology investments. autoMate integrates with Salesforce, Zendesk, and many open platforms via APIs, otherwise our proprietary platform is available for businesses without one.

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